Privacy Policy

1) Who We Are

PGX Consulting (“we”, “us”, “our”) provides AI solutions for small and medium businesses.

Contact: guy@pgx-consulting.com · +385 (0)91 288 0 882
Office: Radičinka 13, Žrnovnica 21251 – Dalmatia

2) What Data We Collect

We collect information you provide directly and data generated when you use our site or services:

• Contact details (name, email, phone, company) when you submit forms or book a meeting.
• Project context you share (goals, use cases, requirements).
• Usage & analytics (pages viewed, device, browser) via cookies/analytics.
• Support content (messages, attachments) for troubleshooting.

3) How We Use Your Data

We process data to:

• Respond to inquiries and provide proposals.
• Deliver and improve our services (agents, chatbots, integrations).
• Operate our website and measure performance.
• Send transactional communications (e.g., meeting confirmations).
• Comply with legal obligations and enforce agreements.

4) Legal Bases (GDPR)

Where the EU/UK GDPR applies, we rely on one or more of:

• Contract – to provide quotes/services you request.
• Legitimate interests – to run, secure, and improve our site/services.
• Consent – where required (e.g., certain analytics or marketing).
• Legal obligation – record keeping, compliance, or responding to lawful requests.

5) Cookies & Analytics

We may use cookies and similar technologies to keep the site secure, remember preferences, and understand traffic. You can control cookies via your browser settings. Where required by law, we’ll request consent before setting non-essential cookies.

6) AI & Customer Content

For solution delivery, you may provide docs, product data, or knowledge bases. We process this content only to build and maintain your solution, under your instructions. We do not train foundation models on your proprietary data unless we have your written permission.

7) Sharing Your Information

We may share data with:

• Service providers (hosting, analytics, communications) bound by confidentiality and data-processing terms.
• Professional advisors (legal/accounting) where necessary.
• Authorities when required by law or to protect rights/safety.

We don’t sell your personal information.

8) International Transfers

When data is transferred across borders, we use appropriate safeguards (e.g., EU Standard Contractual Clauses) and ensure recipients provide adequate protection.

9) Data Retention

We keep personal data only as long as needed for the purposes above, to comply with legal obligations, or to resolve disputes. Project content is retained per contract or your written instructions.

10) Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your data, object to or restrict processing, and withdraw consent. To exercise these rights, email guy@pgx-consulting.com. You may also complain to your local data protection authority.

11) Security

We implement technical and organizational safeguards appropriate to the risk. No online service is 100% secure, but we work to protect your information from unauthorized access or loss.

12) Children’s Privacy

Our services are not directed to children under 16. If you believe a child has provided personal data, contact us and we’ll take appropriate steps to remove it.

13) Changes to This Policy

We may update this policy from time to time. We’ll post the new date at the top and, if changes are material, we’ll provide additional notice.

14) Contact Us

Questions or requests? Email guy@pgx-consulting.com or call +385 (0)91 288 0 882.